The Effect of Technology Usefulness, Top Management Support and User Commitment on Human Resource Information System Performance

Grace Orlyn Sitompul

Abstract


A review of related literature has revealed that there are still unanswered questions concerning Human Resource Information System (HRIS) and its performance factors. Prior research findings have revealed that HRIS performance is influenced by several factors such as technology usefulness, top management support, and user commitment. The purpose of this study was to found the effect of technology usefulness, top management support, and user commitment using Structural Equation Modelling. The endogenous variable for the study was HRIS performance, and the exogenous variables were technology usefulness, top management support, and user commitment. For data collection, a combination of online and face-to-face surveys were used. A questionnaire composed of 4 instruments was administered to HRIS users for data collection. A total of 222 HRIS users of selected business organizations in the Philippines and Indonesia completed the survey. The result indicated that HRIS performance model developed from analyzed collected data explains 68.5% of the variance of HRIS performance, while the two factors such as technology usefulness (r = 0.216, p < 0.05), and user commitment (r = 0.247, p < 0.05) were found to have a direct positive effect on HRIS performance in the model. Top management support was the important factor that has a significant role in the success of HRIS performance. In the present study, it seems that top management support affect HRIS performance indirectly through other factors such as technology usefulness and user commitment. From the findings of the study, it can be concluded that technology usefulness, top management support, and user commitment have a significant role in organizations, helping employees to accept technology innovation at the work place and ultimately influencing HRIS performance.

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