The Influence of Service Quality to Customer Interest of Patients at Bandung Adventist Hospital

Authors

  • Harman Malau Universitas Advent Indonesia
  • Juve Tan Universitas Advent Indonesia

https://doi.org/10.35974/isc.v6i1.1283

Keywords:

service quality, customer interest

Abstract

This research aimed to: (a) assess the quality of the service and interest of Bandung Adventist Hospital customers  and (b)  determine if   service quality is related to  customer interest. This study used a quantitative approach. The population was specified as Bandung Adventist Hospital’s customers, and the samples were patients in second and third class rooms with 40 respondents. The researcher used questionnaire with 8 indicators. The result of this  study  are as follows: (a) the respondents perceived that the service quality was good, (b) the customer interest was also good , (c) and the correlation analysis  showed that there was a significant relationship   between service quality  and  customer interest of patients in an Adventist hospital in Bandung.

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Published

2018-10-29

How to Cite

Malau, H., & Tan, J. (2018). The Influence of Service Quality to Customer Interest of Patients at Bandung Adventist Hospital. 11th International Scholars Conference, 6(1), 201. https://doi.org/10.35974/isc.v6i1.1283