KIBUUKA, E. S.; CARPIZO, R. T. MEDIATING EFFECTS OF CUSTOMER SATISFACTION AND WORD-OF-MOUTH ADVERTISING ON THE RELATIONSHIP OF QUALITY OF PRODUCTS AND SERVICES TO LOYALTY. 11th International Scholars Conference, [S. l.], v. 4, n. 1, p. 36, 2016. DOI: 10.35974/isc.v4i1.1750. Disponível em: https://jurnal.unai.edu/index.php/isc/article/view/1750. Acesso em: 22 nov. 2024.