SIAGIAN, V. Reviewing Service Quality of UBER: Between Customer Satisfaction and Customer Expectation. Abstract Proceedings International Scholars Conference, [S. l.], v. 7, n. 1, p. 1283-1292, 2019. DOI: 10.35974/isc.v7i1.1976. Disponível em: https://jurnal.unai.edu/index.php/isc/article/view/1976. Acesso em: 6 may. 2021.