SIHOTANG, R. B. TQM + ISO + KAIZEN = “WORLD QUALITY” (SEBUAH KAJIAN KONSEP). Jurnal Ekonomis, [S. l.], v. 4, n. 2, p. 19-38, 2010. DOI: 10.58303/jeko.v4i2.488. Disponível em: https://jurnal.unai.edu/index.php/jeko/article/view/488. Acesso em: 3 may. 2024.