TOTAL QUALITY MANAGEMENT (TQM) FRAMEWORK FOR THE COLLEGE OF HEALTH SCIENCES, MARIANO MARCOS STATE UNIVERSITY

Abstract

This study determined the extent of practice of CHS stakeholders on TQM principles as perceived by them with the end view of evolving a content validated total quality management framework for the College of Health Sciences, Mariano Marcos State University (MMSU). The study employed the research and development (R & D) model that involved the following phases: planning, development, and validation. The study found out that students, parents, alumni, faculty, administrators and non-teaching staff often practice the TQM principles along management leadership and commitment; continuous improvement; total customer satisfaction; faculty and non-teaching staff involvement; training and education; and rewards and recognition. However, some TQM principles are not always practiced especially on rewards and recognition. Hence there is a need for a TQM framework for the College to sustain its excellent performance.