RESPONSE TIME IN THE EMERGENCY ROOM OF BANDUNG ADVENTIST HOSPITAL

Abstract

Response time is a very important element in the emergency service of a hospital. Response time can determine the well-being of a patient. The objective of this study is to analyze the response time in the Emergency Room of Bandung Adventist Hospital. Data collection method used in this study is an analytical research using documentation in the emergency room of Bandung Adventist Hospital in the period of five months, January-May 2015. In the overall there are 3037 cases recorded, descriptive analysis showed 1775 (58%) cases according to the standard (<5 minutes) and 1262 (42%) cases not according to the standard (> 5 minutes). For life threatening case (red triage) there are 217 cases (174 or 80% of the cases according to the standard and 43 or 20% not according to the standard), potentially life threatening case (yellow triage) there are 1304 cases (743 or 57% according to the standard and 561 or 43 % not according to the standard), and less urgent case (green triage) there are 1516 cases (858 or 57% according to the standard and 658 or 43% not according to the standard). Statistical result on these differences using Kruskal-Wallis Anova statistical test, it showed that the difference of means in response times by triage category is significant (p = .000). Post hoc test shows that red triage differ significantly with yellow and green triages.