DJAMI, D. E.; SEMBIRING, S. Analisis Pengaruh Customer Journey Mapping Dalam Perancangan Customer Retention Pada E-commerce Shopee Menggunakan Metode Service Quality. TeIKa, [S. l.], v. 13, n. 01, p. 41-51, 2023. DOI: 10.36342/teika.v13i01.3088. Disponível em: https://jurnal.unai.edu/index.php/teika/article/view/3088. Acesso em: 3 jul. 2024.