PERANGIN-ANGIN, O.; SIHOTANG, J. I. Pemodelan Kepuasan Pelanggan ShopeeFood Berbasis Webqual 4.0 dan Metode Kano. TeIKa, [S. l.], v. 13, n. 01, p. 17-29, 2023. DOI: 10.36342/teika.v13i01.3086. Disponível em: https://jurnal.unai.edu/index.php/teika/article/view/3086. Acesso em: 3 mar. 2024.