The Lecturers’ Perception on Employee Loyalty in Faith-Based Institution

Abstract

Employees are the assets of the organization. They have a big influence on the institution where they work. Their loyalty affects the success of the organization. Increasing employee loyalty may result in an increase in various areas of the organization. Thus, this study aims to explore lecturers’ perceptions of employee loyalty to find out what causes the decrease and improvement in employees’ loyalty in faith-based institutions. This study uses a qualitative method and a case study as research the research design. The participants of this study are lecturers in faith-based institutions who have been teaching for more than a year. The sampling method follows the purposive sampling technique. The data were gathered using in-depth interview and observation. This study found leaders’ understanding as one of the factors that influence employee loyalty. Employee loyalty was also found to help increase organizational performance. This study provides insights into the causes of the decrease and improvement of employee loyalty in faith-based institutions. The results of this study can be used to offer suggestions on how to retain and improve employee loyalty. Therefore, the institution can increase its organizational performance by maintaining and improving employee loyalty. Employees’ loyalty can be improved by giving proper rewards and training.