Analyzing User Behavior in UI/UX of Mobile Attendance Aplications for Employees of the Regional Transportation Office of the Province of Sulawesi Utara

Reymon Rotikan; Joshua Reinhard Loundren Purba; Brenda Olvie Margaretha Pua

doi:10.35974/isc.v11i5.3518

Authors

Reymon Rotikan Universitas Klabat
Joshua Reinhard Loundren Purba Universitas Klabat
Brenda Olvie Margaretha Pua Universitas Klabat

https://doi.org/10.35974/isc.v11i5.3518

Keywords:

ui/ux design, usability, sus, heuristic evaluation, mobile application

Abstract

Effective user interface and user experience (UI/UX) design is a crucial investment in ensuring
the success of mobile application development. By prioritizing user demands and preferences,
effective UI/UX design can generate a favorable and fulfilling experience for users, while
enhancing the value and functionality of the application. The objective of this study is to
examine user behavior in UI/UX of the mobile attendance application for employees of the
Regional Transportation Office of the Province of Sulawesi Utara and determine the degree of
usability of their mobile application. The study included all employees of the Regional
Transportation Agency of Sulawesi Utara Province who used mobile attendance devices. Two
data collection methods were employed, interviews, which were analyzed using Nielsen
Norman Group heuristic evaluation method, and questionnaires, which were analyzed using
System Usability Scale (SUS). The results of the heuristic evaluation indicate that the ePegawai
application has multiple usability issues of moderate severity that require immediate attention.
Additionally, the SUS results reveal that the ePegawai application has achieved an average
score of 73, placing it in the "good" category. The research findings indicate that the ePegawai
application demonstrates satisfactory usability, while there are specific aspects of the user
experience that require enhancement.

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