Factor Analysis of Student’s Satisfaction on Academic Courses of Southern Asia Pacific Division Higher Education Institutions

Abstract

This study aimed to identify factors affecting student satisfaction in the Southern
Asia Pacific Division Higher Education Institutions. Understanding these factors
could help leaders in educational institutions to better plan their strategies and
further research on student satisfaction. A set of questionnaire was developed and
distributed to students at two higher education institution (HEI) institutions in
Southern Asia Pacific Division Higher Education Institution namely, Asia Pacific
International University (AIU) of Thailand and Universitas Advent Indonesia
(UNAI) of Indonesia. Exploratory factor analysis was used to identify the
underlying dimensions that drive student satisfaction. Factor analysis pertains to
analysis on dimensions of academic courses. The results showed that KMO value
is 0.590 which is > 0.5; hence, the sample size is adequate for the analysis. On the
other hand, the communalities of all the variables are more than .4; therefore, all
the variables are useful in the model. The results showed that factors in the analysis
of student satisfaction on academic courses at AIU and UNAI are that the courses
helped them in: problem solving skills, work as a team member, communication
skills, planning ability development, systematic content, and valuable course.