The Influence of Job Satisfaction and Non Material Incentives on Employee Performance at Fave Hotel Jakarta, Indonesia

  • Grace Orlyn Sitompul Universitas Advent Indonesia
Keywords: Job Satisfaction, Non Material Incentives, Employee Performance


Employee attitudes are very significant to management and Organizations since today determine the behavior of employee in an Organization. It is believed that employees who are satisfied are normally productive than their counterparts who are dissatisfied. Although some researches focused on job satisfaction and employee performance, empirical work on the determinants of job satisfaction, non-material incentive and its effect on performance especially in hotel is scanty. The purpose of this study was to analyze the effects of job satisfaction and non material incentive among the workforce of Fave Hotel Jakarta on employee performance. Data collections used in this study is by distributing questionnaires. The method used in this research was descriptive method, and the data obtained were processed statistically using multiple linear regression analysis, and also uses primary data. The sample of the study is comprised of 61, Human Resources, Finance, House Keeping, Food & Beverages, Sales & Marketing, Front Office, Engineer, and Security Department in Fave Hotel, Jakarta. 61 Questionnaires were distributed out of which 30 were received back and used for analysis. SPSS is used for data analysis statistically. Based on the first results shown that the correlation coefficient r = 0.503, with 0.005 < 0.05 which means there were significant influence between job satisfaction on employee performance. Second result found the correlation coefficient r = 0.031, with 0.870 > 0.05 which means there were no significance influence between non material incentives on employee performance, hence  Ha declined and Ho accepted. Simultaneously result showed that the correlation coefficient r = 0.511, with f sig 0.017 < 0.05, which means there were significance influence between job satisfaction and non material incentives on employee performance. Result suggested the facets such as: pay, promotion, relationship with co-workers and supervisor support the organization and for further research can add other independent variables with motivation, individual characteristics and organizational setting is particularly important determinant of employee performance.
Article Metrics


Download data is not yet available.


Hasibuan, S.P.M. (2011). Manajemen sumber daya manusia. Jakarta: Bumu Aksara

Kaswan. (2012). Manajemen sumber daya manusia untuk keunggulan bersaing organisasi. Yogyakarta: Graha Ilmu

Khan, A.H., Nawaz, M.M., Aleem, M., & Hamed, W. (2012). Impact of job satisfaction on employee performance: An empirical study of autonomous medical institutions of Pakistan. African journal of business management, 6(7): 2697-2705.

Laosebikan, J.O., Odepidan, M.A., Adetunji, A.V., & Aderinto, C.O. (2018). Impact of job satisfaction on On employee performance in selected microfinance Banks in Osogbo Metropolis, Osun state, Nigeria, 4(8) 22-46.

Mangkunegara, A.A.A.P. (2004). Manajemen sumber daya manusia perusahaan. Bandung: PT. Remaja Rosdakarya.

Mas’ud, F. (2004). Survei diagnosis organisasional: Konsep dan aplikasi. Semarang: Badan Penerbit.

Mayangsari, L. (2013). Pengaruh pemberian insentif terhadap kinerja karyawan di departemen penjualan PT. PUSRI. Palembang: Universitas Sriwijaya.

Murty, W.A. & Hudiwinarsih, G. (2012). Pengaruh kompensasi, motivasi, dan komitmen organisasi terhadap kinerja karyawan bagian akuntansi (Studi kasus pada perusahaan manufaktur di Surabaya). Jurnal The Indonesia accounting review, 2(2), 215-228.

Nasution, M.N. (2015). Manajemen mutu terpadu (total quality management). Edisi Ketiga. Bogor: Ghalia Indonesia

Neckermann, S., & Kosfeld, M. (2008). Working for nothing? The effect of non-material awards on employee performace.

Octaviannand, R., Pandjaitan, N.K., & Kuswanto, S. (2017). Effect of job satisfaction and motivation towards employee’s performance in XYZ Shipping Company. Journal of education and practice. 8(8), 72-79.

Priansa, D.J. (2014). Perencanaan dan Pengembangan SDM. Bandung: Alfabeta

Rivai, V. (2004). Manajemen sumber daya manusia. Jakarta: PT. Raja Grafindo Persada.

Rivai, V., & Basri. (2015). Performance appraisal: sistem yang tepat untuk menilai kinerja karyawan dan meningkatkan daya saing perusahaan. Jakarta: PT. Raja Grafindo Persada.

Sanjaya, F.W. (2014). Hubungan pemberian insentif non material terhadap pimpinan dengan semangat kerja pegawai pada dinas pendidikan kota solok. Jurnal administrasi pendidikan. 2(1), 240-831.

Siagian, S.P. (2003). Manajemen sumber daya manusia. Jakarta; Bumi aksara

Sunyoto, D. (2011). Manajemen sumber daya manusia. Jakarta: Center for Academic Publishing Services

Sutrisno, H.E. (2014). Manajemen sumber daya manusia. Cetakan Keenam, Jakarta: Kencana Prenada Media Group

Taurisa, C.M., & Ratnawati. (2012). Analisis pengaruh budaya organisasi dan kepuasan kerja terhadap komitmen organisasi dalam meningkatkan kinerja karyawan (Studi pada PT. Muncul Kaligawe Semarang). Jurnal bisnis dan ekonomi 19(2), 170-187. Universitas Diponegoro.

How to Cite
Sitompul, G. (2020). The Influence of Job Satisfaction and Non Material Incentives on Employee Performance at Fave Hotel Jakarta, Indonesia. Abstract Proceedings International Scholars Conference, 7(1), 1387-1398.