Retention Through Mission: Adventist Hospitals' Approach to Retaining Non-Adventist Healthcare Workers

Abstract

As the largest Protestant health care provider globally, Adventist hospitals play a crucial role in delivering holistic care that addresses not only physical health but also emotional and spiritual well-being. Understanding how Adventist hospitals create an inclusive and supportive atmosphere for non-Adventist employees is vital for fostering loyalty and engagement. This case study aims to identify the strategies and practices that contribute to non-Adventist professionals' decisions to stay, despite potential cultural and ideological differences. By exploring their experiences, motivations, and the specific measures taken by Adventist institutions to accommodate and value these employees, the study seeks to provide insights that can enhance staff retention and improve overall patient care. This study is grounded on Maslow’s Hierarchy of Needs Theory and Herzberg’s Two Factor of Theory. The setting of study is located in the Southern Philippines. Data was gathered through in-depth interviews and document analysis. Purposive sampling was utilized and the participants of the study are Non-Adventist professionals working in the Adventist hospital with a minimum of five years of service. The participation of the participants is purely voluntary. Also, the researchers observed the confidentiality and anonymity of the participants. In analyzing, the analysis of Robert Yin is adopted. Non-Adventist professionals stayed in the Adventist hospital because of diversity and inclusion initiatives, supportive workplace culture, equitable compensation practices, engaged and motivated workforce and preferred work conditions. The organizational practices that made the Non-Adventist professionals stay are Christ centered programs and activities, professional development opportunities, fair and equitable practices, employee wellness and support. In future studies, it would be valuable to investigate the best practices of an Adventist hospital in human resource management. This can inspire others and demonstrate the value of diverse contributions to the hospital's mission.