Analisa Perilaku Keamanan Informasi Pengguna Mobile Banking
Kata Kunci:
perilaku keamanan informasi, resiko, mobile banking, kewaspadaan keamanan informasiAbstrak
Penggunaan layanan mobile banking bertumbuh dengan pesat dan telah merevolusi sektor perbankan, menawarkan pelanggan akses yang nyaman dan efisien ke layanan perbankan tanpa batasan waktu dan jarak. Namun, kenyamanan ini disertai dengan risiko keamanan informasi. Karena itu perilaku keamanan informasi pengguna penting untuk meminimalkan resiko dan dampaknya. Penelitian ini bertujuan menganalisa perilaku keamanan informasi pengguna mobile banking di Indonesia, dengan fokus pada faktor-faktor yang mempengaruhi perilaku tersebut.
Penelitian ini melakukan survey terhadap 365 responden pengguna aplikasi mobile banking dengan gender, umur, tingkat pendidikan, dan preferensi aplikasi mobile banking yang beragam. Penelitian ini mengukur lima dimensi perilaku keamanan informasi, yaitu: manajemen password, penggunaan aplikasi pesan, penggunaan internet, penggunaan perangkat di ruang publik, dan pelaporan insiden.
Penelitian menemukan bahwa perilaku keamanan informasi pengguna mobile banking mempunyai keberagaman yang signifikan. Temuan ini menekankan pentingnya bank mengintegrasikan perilaku pengguna ke dalam strategi keamanan informasi yang komprehensif. Penelitian ini berkontribusi dalam meningkatkan praktik keamanan informasi di mobile banking dengan memberikan wawasan tentang perilaku pengguna dan pengaruh demografis.
Unduhan
Referensi
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