Perception Analysis of Cooperative Members Against Service Improvement from Impact of Use Cooperative Savings and Loans System Divif 1 Kostrad Depok
Keywords:
Purpose Sampling, Quantitative Research, SPSS, Savings and Loans CooperativesAbstract
Business process research that occurs in the Divif 1 Kostrad Cooperative aims to determine the quality
of services provided to the members. The problem that arises is how the impact of service users on the
system occurs in the Savings and Loan Cooperative and whether it will be influenced by members
perceptions of the quality of the system used right now. 89 sampled respondents are divided into three
divisions using purposive sampling technique with calculation of Slovin formula and data collection
through questionnaires. The research objectives are: (1) Knowing how users influence the service
system in the Savings and Loan Cooperative on additional functions in the system or renewal of system
support tools. (2) Knowing whether perceptions of satisfaction and feasibility perceptions influence the
acceptance of members of the Tentara Nasional Indonesia (TNI) Kostrad from the impact of using the
Savings and Loan Cooperative System. The author calculates the results of the research using
Sugiyono’s quantitative research method formula. The results of the research from the questionnaire
indicate that perceptions of satisfaction and perceptions of feasibility influence the impact of using the
Savings and Loan Cooperative System.
Keywords: purposive sampling, quantitative research, SPSS, savings and loan cooperatives
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